Clashing Mental Models and Measurement’s Future

Mental models battles are raging between the mass media model grounded in legacy print and broadcast technologies and the inherently digital model rooted in interpersonal communication.  How this plays out will decide measurement’s future.

Mental models explain how the world works. Each of us hold a variety of mental models for all sorts of things. Those of us working in marketing, media and advertising draw upon mental models that guide us in how we create communication, what we expect communication to do, and how we know if communication is working and effective.

This chart lays out the differences. It comes from presentations I give on digital measurement.

Battle of Measurement's Mental Models. The outcome will determine measurement's future.
(c) 2014. Stephen D, Rappaport. All rights reserved.





Author: stephenrappaport

I write and consult on achieving brand growth. I serve as the Global Digital Advisor for Sunstar, Inc., a global manufacturer of consumer products. I am a Senior Fellow at Wharton’s SEI Center for Advanced Studies in Management, and the author of 3 books on digital marketing and measurement.